Every product Eyeconic Prints sells is custom made to order. We print, produce, and finish each item for one customer, one design, and one order. We do not sell stock or undecorated goods, so there is no general return window on our products.
This policy explains what happens when something is wrong with your order, how long you have to tell us, and how we resolve it.
Custom Orders Are Final
Because every order is produced for a specific customer, custom orders are not returnable or refundable once production has started, except where Eyeconic Prints determines there was a production error by the shop.
When you send us your own artwork, we print it as submitted. You already know what your design looks like, so we do not send a proof, and the file you sent governs the order.
When we create or set up the design for you, we send a digital proof, and your approval of that proof governs the order.
Either way, the details are yours: spelling, sizing, colors, print placement, garment or product selection, and quantity.
Report an Order Issue Within 10 Business Days
Please inspect your order promptly at pickup or delivery. Any order issue must be reported to Eyeconic Prints within 10 business days of pickup or delivery.
When you contact us, include your order number, a description of the issue, and clear photos of the product and the packaging where it applies. We may ask you to return the affected items before we approve a remedy.
What We Cover
We stand behind our production. If Eyeconic Prints determines the shop made the error, we will make it right. Covered issues include:
- The order does not match the artwork you submitted or the proof you approved
- A print or production defect, such as misprinting, peeling, or misplacement caused by the shop
- The wrong product, size, or quantity was produced
- A defective garment or product from our supplier
- Items damaged in transit on a shipped order
What We Do Not Cover
- Changing your mind after production has started
- Errors already present in the artwork you submitted, or in a proof you approved, including spelling, sizing, color, or placement
- Ordering the wrong size, quantity, or product
- Normal variation in garment color, fabric lot, or print position within standard production tolerances
- Items that have been worn, washed, used, altered, decorated further, or damaged after pickup or delivery
- Issues reported more than 10 business days after pickup or delivery
How We Make It Right
If we determine the error was ours, Eyeconic Prints will choose the appropriate remedy. Depending on the order, that may be a reprint, a replacement, a correction, store credit, a partial refund, or a refund for the affected portion of the order.
When the issue is our error, we cover return shipping or provide return instructions at no cost to you.
Refund Processing Time
Once a refund is approved, we process it within 10 business days. Refunds are issued to the original payment method when possible. Your bank or card issuer may take additional time to post the credit.
Cancellations and Changes
Change requests after your order is confirmed may require a new quote, added fees, and a revised timeline.
If you cancel before production begins, any refund is reduced by costs already incurred, including artwork, setup, design time, special order materials, vendor charges, payment processing fees, and administrative costs. Orders already in production and completed custom orders cannot be canceled or refunded.
Exchanges
Eyeconic Prints does not offer exchanges. If your order arrives damaged, defective, or incorrect, contact us and we will review it under this policy.
Contact
To report an order issue, contact Eyeconic Prints:
Email: order@eyeconicprints.com
Phone: (602) 688-4023
Address: 1749 E McDowell Rd, Phoenix, AZ 85006
Hours: Mon-Fri 8am-7pm, Sat-Sun 8am-6pm